Employee Relations Program Manager

Quality Technology Services • Overland Park, KS

5d

About The Position

QTS is a global digital infrastructure company that designs, builds, and operates data centers supporting AI, cloud, and digital transformation initiatives. The Employee Relations Program Manager will build and lead QTS’s employee relations function, evolving its practices in close partnership with People Services, Legal, and business leadership. The role is responsible for ensuring consistent, compliant, and value-aligned outcomes in complex employment matters and for helping foster a compliant, inclusive, and high-performing culture.

The position provides guidance on sensitive performance and disciplinary matters, manages workplace investigations, advises on policy interpretation, mitigates risk, and partners with stakeholders to address employee relations issues. It also supports employee relations training, policy updates, audits, regulatory inspections, and internal reviews.

Requirements

• Bachelor’s degree in human resources, business administration, or a related field.
• Five or more years of experience in employee relations or HR, with significant investigation experience.
• Strong knowledge of U.S. employment laws and regulations.
• Awareness of government agency/EEOC response and defense.
• Ability to manage sensitive and confidential situations with professionalism and sound judgment.
• Experience managing complex terminations and structured employee exit discussions.
• Experience partnering closely with Legal teams on employment matters.
• Excellent written and verbal communication skills, including experience drafting detailed investigation reports.
• Ability to influence and build trust with stakeholders at all levels of the organization.
• Strong analytical and critical thinking skills.

Nice To Haves

• HR certification, such as SHRM-CP, SHRM-SCP, PHR, or SPHR.

Responsibilities

• Develop and implement an employee relations strategy in partnership with Legal and the People Services organization.
• Build frameworks and standards for managing performance concerns, conduct issues, investigations, and terminations.
• Conduct prompt, thorough, and impartial investigations into employee complaints and misconduct, including allegations of harassment, discrimination, retaliation, and policy violations.
• Partner with Business Partners and leaders to resolve employee relations issues while balancing legal risk and business needs.
• Advise Business Partners and management on performance management, disciplinary actions, and conflict resolution.
• Ensure consistent application and interpretation of company policies, procedures, and applicable employment laws.
• Draft investigation reports and other employee relations documents.
• Support development and delivery of employee relations training programs for managers and employees.
• Analyze employee relations trends and recommend proactive solutions to improve workplace culture and reduce risk.
• Collaborate with Legal to ensure alignment with regulatory requirements.
• Assist in maintaining and updating employee policies and procedures to reflect current laws and best practices.
• Support audits, regulatory inspections, and internal reviews as needed.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, paid volunteer days, and floating holidays.
• Stock Purchase Plan (SPP).
• 11 paid holidays annually and holiday compensation when worked.
• Pet and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Parental leave.
• Military benefits package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for Employee Dependents.
• QTS Crisis Fund.
• Wellness Program.
• Tuition Reimbursement Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager