Employee Relations Partner - DMV Area

MOM's Organic Market•Rockville, MD

About The Position

The Employee Experience Partner analyzes the “pulse” of the stores to support high employee engagement and develop creative strategies for focus areas. The role helps establish and maintain a positive, collaborative, and inclusive work environment, coaches leaders, and advances employee experience programs. It aims to mediate and resolve problems efficiently to build employee morale, productivity, and retention. This is a mid-level position serving the DMV area, with travel to store locations approximately 70% of the time (3–4 times per week). Occasional travel to the Central Store Support office in Rockville, Maryland, is also required. The role responds to employee questions and helps resolve issues through email, chat, phone, in-person interactions, and Zendesk, meeting applicable service-level expectations.

Requirements

Bachelor’s degree or an equivalent combination of education and experience.
2–5 years of related HR experience, with a focus on employee relations.
Proficiency with Google Suite and Microsoft Office.
Knowledge of HR practices, compliance, and laws.
Demonstrated success providing solutions to leadership in a complex environment.
Excellent attention to detail, especially in written and verbal communication and meeting deadlines.
Interpersonal skills to handle sensitive situations and confidential information appropriately.
Flexibility and adaptability in a frequently changing environment.
Enthusiasm for advocating for MOM’s culture.
Desire to learn, contribute, increase efficiencies, and add value.
Positive, proactive, solutions-oriented attitude and flawless execution.
Ability to overcome resistance and effectively manage change.
Assertive yet humble approach.

Nice To Haves

Fluency in Spanish, oral and written.
Bachelor’s degree in a related field.
5+ years of employee-relations experience.
Prior HR experience in a multi-state retail or multi-unit company.
Professional in Human Resources (PHR) certification or SHRM Certified Professional (SHRM-CP) certification.
Experience with HRIS software such as Dayforce.

Responsibilities

Visit each MOM’s store location or region at least twice a month, including at least one meeting with the general manager or a store leadership team member to discuss employee relations, leaves of absence, ADA, workers’ compensation, store morale, MTM check-in requests, stay interviews, recruiting, and related topics.
Foster a workplace consistent with MOM’s purpose, values, and goals.
Maintain in-depth knowledge of MOM’s policies and serve as a point of contact for employee policy questions.
Stay current on HR compliance and advise store management on applicable laws.
Attend store meetings, such as GM huddles and regional manager meetings, to stay informed and provide HR updates as needed.
Coach leaders on developing trusting relationships and on progressive discipline, performance management, leaves and accommodations, benefits, and HR programs and initiatives.
Follow guidelines for FMLA, ADA, and pregnancy and child-bonding processes, completing requests within required timeframes.
Assist with fact-finding for EEOC, state, and federal charges or complaints.
Complete employment investigations within 5–10 business days, including contacting appropriate parties, conducting meetings, and documenting appropriately.
Handle store employee-relations issues and escalations appropriately, up to and including terminations.
Comply with and advise managers on union-related processes, such as Weingarten summaries.
Follow up with management to ensure HR documentation is received in a timely manner.
Conduct mediated conversations, such as employee grievances, and follow up with all parties involved.
Collaborate with the EE team, store leadership, Leadership Development, and the Training department to improve or provide HR training, including safety and compliance training.
Facilitate leadership training bi-annually and annually.
Respond appropriately to employee questions and resolve issues within service-level agreements, including first response within 24–48 hours, across email, chat, phone, in-person, and Zendesk channels.
Perform other duties as assigned.