Employee Relations Advisor

Insight Global•Dunwoody, GA

10d

About The Position

As an Employee Relations Advisor at Insight Global, you are a trusted partner to employees, leaders, and HR in fostering a fair, respectful, and high-performing workplace. The role independently manages complex employee relations matters from intake through resolution, including investigations, ADA accommodations, and sensitive conduct concerns. It applies sound judgment, empathy, and consistency to deliver business-aligned outcomes while upholding the company’s values and compliance obligations. The advisor manages investigations and accommodation processes, provides guidance and coaching to leaders and HR colleagues, and partners with HR, legal, and business leaders on employment-related matters. The position also maintains case documentation, identifies trends and opportunities for improvement, and contributes to ER processes, policies, tools, and training. It champions an inclusive and respectful workplace through professional, discreet, and transparent interactions.

Requirements

At least 3 years of experience conducting internal employee relations investigations.
Demonstrated courage and ability to exercise independent judgment in complex, high-risk situations.
High integrity, objectivity, and discretion when handling sensitive and confidential matters.
Ability to assess risk, balance employee experience with business needs, and drive sound, defensible outcomes.
Experience investigating complex employee relations matters, including discrimination, harassment, retaliation, performance issues, wage and hour concerns, and leave-related claims such as ADA and FMLA.
Strong understanding of federal and state employment laws and regulatory requirements.
Ability to manage multiple ER cases simultaneously while meeting deadlines and maintaining quality.
Strong prioritization skills in fast-paced, high-volume environments with competing demands and frequent interruptions.
Adaptability and ability to recalibrate priorities in response to evolving business needs.
Exceptional interpersonal and relationship-building skills, with the ability to partner across all levels of an organization.
Strong communication skills, including the ability to tailor messaging, approach, and delivery to different audiences and situations.
Executive-level communication, coaching, and influence skills.
Ability to influence outcomes through thoughtful guidance, coaching, and collaboration.
Excellent attention to detail, follow-through, and documentation practices.
Strong analytical and decision-making skills, including the ability to synthesize information and recommend clear courses of action.
High emotional intelligence, empathy, and conflict-resolution capability.
Technology-savvy and able to navigate multiple HR systems.
Ability to adapt communication style, approach, and working style to different audiences and environments.

Nice To Haves

Bachelor’s degree preferred; equivalent relevant experience considered.

Responsibilities

Independently manage a high volume of complex employee relations cases from intake through closure, ensuring timely, fair, and well-documented outcomes.
Conduct thorough investigations into allegations of harassment, discrimination, retaliation, policy violations, and other workplace concerns involving internal and external employees.
Assess complaints, determine investigative scope and strategy, and coordinate with ER peers and HR leadership on approach and risk considerations.
Gather, analyze, and synthesize facts, documentation, interviews, and other evidence to prepare clear, defensible investigative summaries and recommendations.
Lead the end-to-end ADA interactive process for internal and external employees, including intake, medical review, essential job-function analysis, and reasonable accommodation determinations aligned with business needs.
Partner with HR, legal, and business leaders to support compliance with ADA, FMLA, leave, and other employment-related regulations.
Provide guidance, coaching, and counsel to leaders and HR colleagues on conduct, performance concerns, corrective action, terminations, leaves of absence, and complex employee situations.
Help leaders navigate sensitive conversations while balancing employee experience, risk mitigation, and business objectives.
Collaborate with ER and HR peers to promote consistency, equity, and alignment in advice, decisions, and outcomes.
Maintain accurate, detailed, and timely case-management documentation to support quality records, trend analysis, and reporting.
Identify trends, systemic issues, and improvement opportunities through case data and employee feedback.
Recommend and contribute to ER processes, policies, tools, and training that improve efficiency, consistency, and employee experience.
Model empathy, active listening, professionalism, and discretion, and deliver ER processes with care, transparency, and clarity.