Employee Experience Manager

JBS Foods • Sanford, NC

10h • Onsite

About The Position

Pilgrim’s is seeking an Employee Experience Manager to shape how new team members connect with the company’s culture, learn their roles, and thrive from day one. The role standardizes and strengthens orientation and onboarding across more than 30 locations, working closely with Human Resources, Operations, Learning & Development, facility onboarding teams, and business leaders to enhance the new team member experience, improve business outcomes, and advance key performance metrics. The position is suited to a hands-on learning leader who builds partnerships, uses technology and data to improve programs, coaches and develops others, and works directly with facilities and team members across multiple shifts.

The manager leads orientation and onboarding programs, supports the 60-day onboarding program, develops job skill assessments, identifies facility training needs, coaches onboarding teams, and uses performance data to guide improvements. The role also involves frequent facility visits, coordination across shifts, and travel of 75% or more. The successful candidate must be located at one of Pilgrim’s Big Bird or Case Ready facilities.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience delivering effective training programs.
• Knowledge of coaching, classroom, on-the-job, and digital learning methods.
• General understanding of poultry processing.
• Strong communication, leadership, and relationship-building skills.
• Ability to stay organized and manage multiple priorities effectively.
• Strong written communication and computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong attention to detail and problem-solving skills.
• Ability to influence others, navigate differing perspectives, and adapt to change.
• Willingness to travel 75% or more and work across various shifts when needed.
• Must be located at one of the company’s Big Bird or Case Ready facilities.

Responsibilities

• Improve and ensure implementation of standardized hourly and salaried orientation programs across Pilgrim’s facilities.
• Support the 60-day onboarding program at Pilgrim’s facilities.
• Continuously improve orientation and onboarding programs, recommending enhancements and technology that improve the employee experience.
• Create and maintain job skill assessments that build employee capability.
• Deploy training methods that best fit facility needs.
• Build productive relationships with business leaders, Human Resources, Operations, Learning & Development, facility onboarding teams, and support departments.
• Identify and audit current and future facility training needs through job analysis, career paths, annual audits, and consultation with HR managers.
• Promote communication and partnership between onboarding and operational teams.
• Conduct close-out meetings with plant leadership after facility visits to communicate program status, updates, needs, and required leadership involvement.
• Promote University of Pilgrim’s learning experiences with plant leadership teams.
• Facilitate and produce in-person and virtual training for orientation trainers, onboarding coordinators, onboarding supervisors, and others seeking to advance their training skills.
• Guide and mentor Onboarding Supervisors as they lead their teams.
• Coach others in developing strategic goals through mentoring sessions, planned activities, and specific written and verbal feedback.
• Create ongoing development opportunities for onboarding teams using a variety of methods.
• Organize and implement the annual Onboarding Conference.
• Review weekly key performance indicators, including retention, turnover, and employee engagement.
• Promote root-cause analysis and action planning to drive results on key metrics.
• Diagnose problems, develop innovative solutions, and help teams implement improvements that prevent future occurrences.
• Use technology, communication, and analytical skills to improve business outcomes.
• Create facility-visit rotation schedules that meet team needs, including work across multiple shifts and changes to planned visit weeks or days.
• Promote safety, quality, and company culture on and off the production floor.
• Participate in professional-development sessions, conferences, and seminars.
• Perform other duties as assigned.

Benefits

• Vision, medical, and dental coverage begin after 60 days of employment.
• Sick leave, vacation, and six company-observed holidays.
• 401(k) with company match beginning after the first year of service, subject to the company vesting schedule.
• Eligible to participate in the company’s annual bonus plan.
• Continuous learning opportunities and career growth through learning and development programs.
• Better Futures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager