Employee Experience Manager

JBS Foods • Mt. Pleasant, TX

11h • Onsite

About The Position

Pilgrim’s is seeking an Employee Experience Manager to strengthen how new team members connect with the company’s culture, learn their roles, and succeed from day one. The role standardizes and improves orientation and onboarding across more than 30 locations, partnering with Human Resources, Operations, Learning & Development, facility onboarding teams, and business leaders. The position is based out of one of the company’s Big Bird or Case Ready facilities and requires travel of 75% or more, including work across various shifts when needed.

The manager leads orientation and onboarding programs, develops and coaches onboarding teams, partners with facilities and leaders to identify training needs, and uses data and technology to improve outcomes. The position also includes planning facility visits, promoting safety and company culture, and organizing the annual Onboarding Conference. A bachelor’s degree or equivalent experience is required, along with experience delivering effective training programs and knowledge of coaching, classroom, on-the-job, and digital learning methods.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience delivering effective training programs.
• Knowledge of coaching, classroom, on-the-job, and digital learning methods.
• General understanding of poultry processing.
• Strong communication, leadership, and relationship-building skills.
• Strong organization and ability to manage multiple priorities.
• Strong written communication and computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
• Attention to detail and problem-solving skills.
• Ability to influence others, navigate differing perspectives, and adapt to change.
• Willingness to travel 75% or more and work across various shifts when needed.
• Must be located out of one of the company’s Big Bird or Case Ready facilities.

Responsibilities

• Lead implementation of standardized hourly and salaried orientation programs across Pilgrim’s facilities.
• Support the 60-day onboarding program at facilities and continuously improve orientation and onboarding, including recommending enhancements and technology.
• Create and maintain job skill assessments and deploy training methods suited to facility needs.
• Build productive relationships with business leaders, Human Resources, Operations, Learning & Development, facility onboarding teams, and support departments.
• Identify and audit current and future facility training needs through job analysis, career paths, annual audits, and consultation with HR managers.
• Promote communication and partnership between onboarding and operational teams.
• Conduct close-out meetings with plant leadership after facility visits to communicate program status, updates, needs, and required leadership involvement.
• Promote University of Pilgrim’s learning experiences with plant leadership teams.
• Facilitate and produce in-person and virtual training for orientation trainers, onboarding coordinators, onboarding supervisors, and others developing their training skills.
• Guide and mentor Onboarding Supervisors and coach others in developing strategic goals through mentoring, planned activities, and written and verbal feedback.
• Create ongoing development opportunities for onboarding teams and organize and implement the annual Onboarding Conference.
• Review weekly KPIs, including retention, turnover, and employee engagement.
• Promote root-cause analysis and action planning to improve key metrics; diagnose problems, develop solutions, and help teams implement improvements that prevent recurrence.
• Use technology, communication, and analytical skills to improve business outcomes.
• Create facility-visit rotation schedules that meet team needs, including work across multiple shifts and changes to planned visit weeks or days.
• Promote safety, quality, and company culture on and off the production floor.
• Participate in professional-development sessions, conferences, and seminars.
• Perform other duties as assigned.

Benefits

• Vision, medical, and dental coverage begin after 60 days of employment.
• Sick leave, vacation, and six company-observed holidays.
• 401(k) company match begins after the first year of service and follows the company vesting schedule.
• Eligible to participate in the company’s annual bonus plan, subject to its standard terms and conditions.
• Continuous learning opportunities and career-growth programs, including Better Futures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager