Employee Experience Manager

Pilgrim's • Nacogdoches, TX

20h • Onsite

About The Position

Pilgrim’s is seeking an Employee Experience Manager to strengthen how new team members connect with the company’s culture, learn their roles, and succeed from day one. The role standardizes and improves orientation and onboarding across more than 30 locations, partnering with Human Resources, Operations, Learning & Development, facility onboarding teams, and business leaders. The manager uses technology and data to improve programs and business outcomes, develops onboarding teams, and works directly with facilities and team members across multiple shifts. The position is based at one of Pilgrim’s Big Bird or Case Ready facilities and requires willingness to travel 75% or more.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience delivering effective training programs.
• Knowledge of coaching, classroom, on-the-job, and digital learning methods.
• General understanding of poultry processing.
• Strong communication, leadership, and relationship-building skills.
• Ability to stay organized and manage multiple priorities effectively.
• Strong written communication and computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong attention to detail and problem-solving skills.
• Ability to influence others, navigate differing perspectives, and adapt to change.
• Willingness to travel 75% or more and work across various shifts when needed.
• Must be located at one of the company’s Big Bird or Case Ready facilities.

Responsibilities

• Lead implementation of a standardized orientation program for hourly and salaried team members across Pilgrim’s facilities.
• Support the 60-day onboarding program at Pilgrim’s facilities.
• Continuously improve orientation and onboarding programs, including recommending enhancements and technology.
• Create and maintain job skill assessments that build employee capability, and deploy training methods suited to facility needs.
• Build productive relationships with business leaders, Human Resources, Operations, Learning & Development, facility onboarding teams, and support departments.
• Identify and audit current and future facility training needs through job analysis, career paths, annual audits, and consultation with HR managers.
• Promote communication and partnership between onboarding and operational teams.
• Conduct close-out meetings with plant leadership after facility visits to share program status, updates, needs, and required leadership involvement.
• Promote University of Pilgrim’s learning experiences with plant leadership teams.
• Facilitate and produce in-person and virtual training for orientation trainers, onboarding coordinators, onboarding supervisors, and others developing their training skills.
• Guide and mentor Onboarding Supervisors as they lead their teams.
• Coach others in developing strategic goals through mentoring sessions, planned activities, and written and verbal feedback.
• Create ongoing development opportunities for onboarding teams using a variety of methods.
• Organize and implement the annual Onboarding Conference.
• Review weekly key performance indicators, including retention, turnover, and employee engagement.
• Promote root-cause analysis and action planning to improve key metrics.
• Diagnose problems, develop solutions, and help teams implement improvements that prevent future occurrences.
• Use technology, communication, and analytical skills to improve business outcomes.
• Create facility-visit rotation schedules that meet team needs, including work across multiple shifts and changes to planned visit weeks or days.
• Promote safety, quality, and company culture on and off the production floor.
• Participate in professional-development sessions, conferences, and seminars.
• Perform other duties as assigned.

Benefits

• Vision, medical, and dental coverage beginning after 60 days of employment.
• Sick leave, vacation, and six company-observed holidays.
• 401(k) company match beginning after the first year of service, subject to the company vesting schedule.
• Eligibility to participate in the company’s annual bonus plan; bonus amounts vary and are subject to program terms and conditions.
• Continuous learning opportunities and career-growth programs, including Better Futures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager