Employee Experience Manager

JBS Foods • Douglas, GA

12h

About The Position

Pilgrim’s is seeking an Employee Experience Manager to strengthen how new team members connect with the company culture, learn their roles, and succeed from day one. The role standardizes and improves orientation and onboarding across more than 30 locations, partnering with Human Resources, Operations, Learning & Development, facility onboarding teams, and business leaders. It supports improved employee experience, business outcomes, and key performance metrics.

The position leads orientation and onboarding programs, develops job skill assessments, identifies facility training needs, and deploys training methods suited to facility needs. It also develops and coaches onboarding teams, organizes the annual Onboarding Conference, reviews performance indicators, and supports root-cause analysis and improvement plans. The role involves regular facility visits, work across multiple shifts when needed, and travel of 75% or more. The successful candidate must be based at one of Pilgrim’s Big Bird or Case Ready facilities. Pilgrim’s states that safety is a condition and that team-member safety comes first.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience delivering effective training programs.
• Knowledge of coaching, classroom, on-the-job, and digital learning methods.
• General understanding of poultry processing.
• Strong communication, leadership, and relationship-building skills.
• Ability to stay organized and manage multiple priorities.
• Strong written communication and computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong attention to detail and problem-solving skills.
• Ability to influence others, navigate differing perspectives, and adapt to change.
• Willingness to travel 75% or more and work across various shifts when needed.
• Must be located at one of the company’s Big Bird or Case Ready facilities.

Responsibilities

• Lead implementation of standardized hourly and salaried orientation programs across Pilgrim’s facilities.
• Support the 60-day onboarding program at Pilgrim’s facilities.
• Continuously improve orientation and onboarding programs, recommending enhancements and technology to improve the employee experience.
• Create and maintain job skill assessments that build employee capability.
• Deploy training methods that best fit facility needs.
• Build productive relationships with business leaders, Human Resources, Operations, Learning & Development, facility onboarding teams, and support departments.
• Identify and audit current and future facility training needs through job analysis, career paths, annual audits, and consultation with HR managers.
• Promote communication and partnership between onboarding and operational teams.
• Conduct close-out meetings with plant leadership after facility visits to communicate program status, updates, needs, and additional leadership involvement required for program success.
• Promote University of Pilgrim’s learning experiences with plant leadership teams.
• Facilitate and produce in-person and virtual training for orientation trainers, onboarding coordinators, onboarding supervisors, and others seeking to advance their training skills.
• Guide and mentor Onboarding Supervisors as they lead their teams.
• Coach others in developing strategic goals through mentoring sessions, planned activities, and specific written and verbal feedback.
• Create ongoing development opportunities for onboarding teams using a variety of methods.
• Organize and implement the annual Onboarding Conference.
• Review weekly key performance indicators, including retention, turnover, and employee engagement, in support of company vision and strategy.
• Promote root-cause analysis and action planning to improve key metrics.
• Diagnose problems, develop solutions, and help teams implement improvements that prevent future occurrences.
• Use technology, communication, and analytical skills to improve business outcomes.
• Create facility-visit rotation schedules that meet team needs, including work across multiple shifts and changes to planned visit weeks or days.
• Promote safety, quality, and company culture on and off the production floor.
• Participate in professional-development sessions, conferences, and seminars.
• Perform other duties as assigned.

Benefits

• Vision, medical, and dental coverage begin after 60 days of employment.
• Sick leave, vacation, and six company-observed holidays.
• 401(k) company match begins after the first year of service and follows the company vesting schedule.
• Eligible to participate in the company’s annual bonus plan, subject to its standard terms and conditions.
• Continuous learning opportunities and career-growth programs, including Better Futures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager