Employee Experience Manager

JBS Foods • Nacogdoches, TX

11h • Onsite

About The Position

Pilgrim’s is seeking an Employee Experience Manager to strengthen how new team members connect with the company’s culture, learn their roles, and thrive from day one. The role standardizes and improves orientation and onboarding across more than 30 locations, partnering with Human Resources, Operations, Learning & Development, facility onboarding teams, and business leaders. The position is based at one of Pilgrim’s Big Bird or Case Ready facilities and involves frequent facility visits, work across multiple shifts, and travel of 75% or more.

The manager leads orientation and onboarding programs, develops job skill assessments and training methods, supports facility teams, and coaches onboarding leaders and trainers. The role uses retention, turnover, and engagement indicators to identify opportunities and improve results. The successful candidate is a hands-on learning leader with strong communication, analytical, organizational, technology, and relationship-building skills.

Requirements

• Bachelor’s degree or equivalent experience required.
• Experience delivering effective training programs.
• Knowledge of coaching, classroom, on-the-job, and digital learning methods.
• General understanding of poultry processing.
• Strong communication, leadership, and relationship-building skills.
• Highly organized and able to manage multiple priorities effectively.
• Strong written communication and computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong attention to detail and problem-solving skills.
• Ability to influence others, navigate differing perspectives, and adapt to change.
• Willingness to travel 75% or more and work across various shifts when needed.
• Must be located at one of Pilgrim’s Big Bird or Case Ready facilities.

Responsibilities

• Improve and ensure implementation of standardized hourly and salaried orientation programs across Pilgrim’s facilities.
• Support the 60-day onboarding program at Pilgrim’s facilities.
• Continuously improve orientation and onboarding programs, including recommending enhancements and technology to improve the employee experience.
• Create and maintain job skill assessments that build employee capability.
• Deploy training methods suited to facility needs.
• Build productive relationships with business leaders, Human Resources, Operations, Learning & Development, facility onboarding teams, and support departments.
• Identify and audit current and future facility training needs through job analysis, career paths, annual audits, and consultation with HR managers.
• Promote communication and partnership between onboarding and operational teams.
• Conduct close-out meetings with plant leadership after facility visits to communicate program status, updates, needs, and required leadership involvement.
• Promote University of Pilgrim’s learning experiences with plant leadership teams.
• Facilitate and produce in-person and virtual training for orientation trainers, onboarding coordinators, onboarding supervisors, and others seeking to advance their training skills.
• Guide and mentor Onboarding Supervisors as they lead their teams.
• Coach others to develop strategic goals through mentoring sessions, planned activities, and specific written and verbal feedback.
• Create ongoing development opportunities for onboarding teams using a variety of methods.
• Organize and implement the annual Onboarding Conference.
• Review weekly key performance indicators, including retention, turnover, and employee engagement, in support of company vision and strategy.
• Promote root-cause analysis and action planning to improve key metrics.
• Diagnose problems, develop innovative solutions, and help teams implement improvements that prevent future occurrences.
• Use technology, communication, and analytical skills to improve business outcomes.
• Create facility-visit rotation schedules that meet team needs, including work across multiple shifts and changes to planned visit weeks or days.
• Promote safety, quality, and company culture on and off the production floor.
• Participate in professional-development sessions, conferences, and seminars.
• Perform other duties as assigned.

Benefits

• Vision, medical, and dental coverage begin after 60 days of employment.
• Sick leave, vacation, and six company-observed holidays.
• 401(k) company match begins after the first year of service and follows the company vesting schedule.
• Eligible to participate in the company’s annual bonus plan; the amount varies and is subject to the program’s standard terms and conditions.
• Continuous learning opportunities and career-growth programs, including Better Futures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager