Employee Benefits Client Service Representative

Wilshire Benefits Group Inc•Troy, MI

10d•Onsite

About The Position

Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Client Service Representative. In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together!

Requirements

At least 1 year of hands-on experience working with employee health insurance benefits or benefits administration.
Demonstrated commitment to providing high-quality, professional service to employees, clients, or plan participants.
Strong data entry skills with a proven ability to work accurately with detailed, sensitive information.
Prior experience responding to employee or client inquiries via email or ticketing systems while meeting service-level expectations.
Ability to consistently track requests, document actions in internal systems, and manage multiple priorities effectively.
Comfortable working independently while also collaborating with a team to meet varying client needs.
Ability to create, edit, and proofread professional documents and communications.
Proficient in Microsoft Word, Excel, and PowerPoint; experience with Adobe products preferred.
Willing and able to work onsite as required.
Bachelor’s degree preferred or equivalent relevant experience.

Nice To Haves

Active Life and Health insurance license is a plus.
Familiarity with Employee Navigator or similar benefits administration platforms strongly valued.
Experience with Microsoft Publisher or similar desktop publishing is helpful but not required.

Responsibilities

Manage Employee Benefit Enrollments: Accurately process new enrollments, changes, and terminations within required timelines.
Enrollment Verification & Follow-Up: Confirm enrollments are successfully transmitted to insurance carriers using multiple system platforms.
Employee Benefits Support: Respond to employee benefit questions during open enrollment and throughout the year, including ID card requests and coverage inquiries, with a standard turnaround of 24–48 hours.
Carrier & COBRA Coordination: Serve as a point of contact between employees, COBRA participants, and insurance carriers to resolve claims, eligibility, and service issues.
Inbox & Case Management: Monitor the benefits advocacy inbox, track requests, and document all actions accurately in internal systems.
Client Service Excellence: Provide professional, responsive, and solution-oriented support to both internal teams and external clients.
Open Enrollment Communications: Assist with the creation and distribution of clear, accurate employee communications, including Open Enrollment materials and benefit guides.