EMPLOYEE BENEFITS REPRESENTATIVE

State of Illinois•Springfield, IL

8d•Onsite

About The Position

The Department of Central Management Services (CMS) Bureau of Benefits is seeking to hire an Employee Benefits Representative for the Group Insurance Division. The ideal candidate will have strong organizational skills, analytical abilities, and be able to work well with both internal and external customers. This position offers the opportunity to assist and provide support to our state employees and retirees on employee benefit programs and procedures, and other CMS administered programs within the Group Insurance Division.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college.
Requires three years of work experience in insurance administration, benefits administration, or human resources.

Nice To Haves

Prefers two (2) years of professional experience with employee benefit programs in matters pertaining to benefits, claims, and coverage guidelines.
Prefers two (2) years of professional experience with group insurance membership and online enrollment systems.
Prefers two (2) years of professional experience analyzing benefit claims and/or resolving account discrepancies.
Prefers two (2) years of professional experience in a call center environment with a high volume of calls.
Prefers one (1) year of professional experience with drafting correspondence and reports for customers and management.
Prefers one (1) year of professional experience researching customer issues and providing appropriate resolutions and responses.
Prefers two (2) years of professional experience working with computer hardware and software applications and office technology to provide assigned technical support services including, but not limited to Microsoft Office Suite and Adobe.

Responsibilities

Under general supervision of the Medicare Coordinator of Benefits (COB) Manager, independently performs professional and technical duties for various State programs for the Local Government Health Plan (LGHP), the Teachers’ Retirement Insurance Program (TRIP), the College Insurance Program (CIP), the State Group Health and Life Insurance Programs and Retiree Healthcare.
Processes advanced technical transactions within the Membership System.
Analyzes and interprets Medicare rules and regulations on Department activities.
Develops training and/or on-site presentations in coordination with the unit manager on Medicare issues for state agencies and group insurance representatives.
Collaborates with other units within Membership Services to perform equal or lower-level related work which includes backlogs and phone coverage as it relates to Membership Services provided to members by the Group Insurance Division.
Performs other duties as assigned which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carryover year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.