Client Service Coordinator - Employee Benefits

BSI Corporate Benefits•Bethlehem, PA

7d•Hybrid

About The Position

At BSI, we believe exceptional client service starts with exceptional people. As one of the region's fastest-growing employee benefits consulting firms, we are passionate about advocating for our clients both personally and financially while creating a workplace where employees feel supported, valued, and empowered to grow. As our team continues to expand, we are looking for a motivated and relationship-driven Client Service Coordinator to join us and play a key role in delivering an outstanding client experience.

Requirements

Bachelor's degree in Business, Communication, or a related field preferred; equivalent industry experience considered
4+ years of related experience is a plus
Ability to obtain Life, Accident, and Health insurance licenses within 6 months of employment
Strong understanding of health insurance and employee benefits preferred
Excellent communication and relationship-building skills
Strong attention to detail and organizational abilities
Ability to manage multiple priorities in a fast-paced environment
Comfortable working independently while also collaborating closely with a team
Strong technical skills, including Microsoft Office and Google Workspace; Salesforce experience is a plus
Bilingual candidates (English/Spanish) are encouraged to apply

Nice To Haves

4+ years of related experience is a plus
Salesforce experience is a plus
Bilingual candidates (English/Spanish) are encouraged to apply

Responsibilities

Support the day-to-day service needs of assigned clients, including benefits administration and wellness initiatives
Serve as a primary point of contact for client questions, requests, and ongoing support needs
Partner with Account Leads and internal teams to ensure an exceptional client experience
Assist in preparing client presentations, communications, and engagement materials
Maintain and update client information within internal systems and Salesforce
Support employee communication and engagement initiatives for clients
Track wellness participation and assist with reporting needs
Provide support during client open enrollment meetings and educational sessions
Help monitor compliance timelines and assist with benefit compliance initiatives
Collaborate across departments to support special projects and team initiatives
Travel to client locations for meetings, open enrollments, and onsite support as needed

Benefits

Comprehensive medical, dental, and vision benefits
Employer-paid STD, LTD, and life insurance; voluntary supplemental life and AD&D insurance options provided.
Telemedicine and employee wellness program
401k plan with generous company match
Profit sharing plan
Tuition assistance and student loan repayment benefits
Generous PTO plan and paid holidays (including your birthday!)
Hybrid work model
Free coffee/tea at the local coffee shop located by our office
Healthy snacks in the office
Summer Flex Fridays
Fun, team-spirited work environment with company events, cultural activities, and team bonding