Client Service Consultant - Employee Benefits

Gallagher•Dallas, TX

8d•Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we’re driven by a shared commitment to delivering exceptional service and innovative solutions. As a Client Service Consultant, you’ll be at the heart of our client relationships, working with large and complex accounts to provide tailored support that meets their unique needs. You’ll collaborate with our Health & Benefits Producers and service teams to ensure every client achieves their goals. This is your opportunity to make a meaningful impact while growing your career in a supportive and dynamic environment.

Requirements

Bachelor's degree
7+ years client service and/or claims management experience
Must hold L&H licensing as required
Must be able to travel up to 50% of the time
Proficiency necessary in Microsoft office applications
Proficiency in using technology as a tool to maximize productivity and quality
Previous experience in managing client relationships essential
Must possess strong written and verbal communication skills

Nice To Haves

Insurance knowledge
P&C experience preferred
Solid financial acumen
Travel up to 25%

Responsibilities

Take ownership of a portfolio of mid-to-large client accounts, managing them with care and confidence.
Build strong, lasting relationships by providing exceptional client service.
Lead client strategies, including renewals, open enrollment, and financial planning.
Identify opportunities to grow revenue through cross-selling and up-selling.
Present financial projections and renewal strategies to clients.
Ensure timely and high-quality delivery of client solutions by managing internal teams.
Support branch managers and contribute to business priorities.
Actively seek referrals and new business opportunities to expand our client base.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program