Client Associate - Employee Benefits

Gallagher•Emmaus, PA

10h

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. As a Client Associate on the Employee Benefits team, you will support account managers in delivering high-quality service to clients. This is a great opportunity to build industry knowledge while gaining hands-on experience with benefits programs and client service. You’ll assist with day-to-day account activities, collaborate with internal teams, and help ensure client needs are met accurately and efficiently. In this role, you’ll learn the fundamentals of employee benefits, strengthen your organizational and problem-solving skills, and grow in a fast-paced, team-oriented environment. All work is completed under the guidance of experienced team members, providing strong mentorship as you develop. As your knowledge and confidence grow, you’ll have the opportunity to take on more responsibility and contribute more independently.

Requirements

High School diploma/equivalent plus 1 year directly applicable experience.
Proficiency in Microsoft Office and basic math skills.

Nice To Haves

Associate's degree, professional certification, or equivalent training and experience preferred.
Previous experience managing client relationships.
Life & Health License (or obtained within first 90 days of employment)

Responsibilities

Maintain and prioritize a task list on a regular basis as directed
Provide support to local GBS office by completing ad hoc administrative tasks as needed and directed
Learn and support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and retain the business
Study and apply Gallagher’s resources, available tools, established work products and knowledge to maximize efficiency and effectiveness in client deliverables with oversight from experienced team members
Establish positive relationships within the branch
Complete all training necessary to become familiar with the GBS Professional Standards, including Peer Review
Assist Client Service Manager with the preparation of RFPs, coordinate vendor responses, and support the development of client presentations
Leverage team members to ensure timely delivery of requests for clients, vendors and internal partners
Develop strong oral and written communication skills, demonstrated through the ability to effectively present in open enrollment meetings, participate on client calls and correspond via email
Be innovative and don’t be satisfied with the status quo! Generate new and practical ideas, always look to improve
Maintain up-to-date records in Document Management System (DMS)
Comply with Gallagher’s processes, BOSS standards and office initiatives.
Complete training and professional development to gain understanding of the insurance industry
Exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program