Client Service Manager - Employee Benefits

Gallagher • Austin, TX

3d • Hybrid

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re passionate about delivering exceptional service and building lasting relationships. As a Client Service Manager, you’ll manage a portfolio of small group accounts, ensuring clients receive the best possible solutions and support. You’ll play a key role in client retention, satisfaction, and growth while working in a collaborative and supportive environment. This is your opportunity to make a real impact and grow your career with a global leader in insurance and risk management.

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience OR High School degree/GED with 8+ years client service and/or claims management experience.
• Life & Health License required.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Responsibilities

• Manage a portfolio of small group accounts, ensuring their needs are met with care and precision.
• Build and strengthen relationships with clients by providing exceptional ongoing support.
• Lead the renewal process, delivering tailored solutions that meet client needs.
• Identify opportunities to grow revenue by offering additional services and coverage.
• Collaborate with the Production team to deliver high-quality, timely results.
• Act as a trusted advisor, helping clients navigate their insurance and risk management needs.
• Contribute to client retention, satisfaction, and overall business success.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level