Employee Benefits Billing Specialist

Voya Financial • Minneapolis, MN

2d • $50,200 - $62,750

About The Position

Provides billing account management for sales territories and case management for clients with multiple tier coverages. Supports billing and premium journalizing functions on Employee Benefits Group, and Voluntary clients. Communicates with clients, TPAs, Client Reps and Sales Reps on billing questions and account discrepancies. Manages assigned accounts to meet suspense and collection standards. Partners with Implementation on new case billing set-up. Provides holistic billing case management to include client training, invoicing, and service. Works closely with internal teams and third party providers to journalize payments.

Requirements

• A Bachelor's degree in Business or a related field.
• Minimum 2 years relevant work experience in Billing, Accounting or Benefits Administration.
• Strong communicator with the ability to interact cross-functionally.
• Strong technical aptitude with the ability to work with many operating systems.
• Ability to utilize critical thinking to problem solve complex accounting issues.
• Detailed understanding of the billing and premium reconciliation process.
• Strong Excel skills with the ability to create pivot tables.
• Ability to learn and adapt to changing technology.
• Strong mathematical, analytical and writing skills.
• Excellent time management and organizational, follow-up and follow through skills.
• Demonstrated drive for superior service both internally and externally.
• Ability to balance numerous priorities and deadlines while maintaining professionalism.
• Ability to work independently and as part of an internal and external team.

Responsibilities

• Responsible for processing complex group cases with non-standard billing reporting.
• Reconcile or audit assigned groups to determine any payment variances.
• Communicate with sales territory leadership around the health of the territory.
• Interface with Clients, Client Management, Financial, Underwriting, and Third Parties regarding reconciliation issues and premium activity.
• Communicate with customers regarding billing related inquiries.
• Serve as a resource for questions and problem-solving regarding premium payments and client bills.
• Act as a liaison/subject matter expert on billing related activities.
• Act as an online billing liaison between IT, Sales, and Clients.
• Monitor high profile accounts to ensure that invoicing is occurring correctly and premium received is applied in a timely manner.
• Manage account health through variance reporting (standard and ad hoc), distribution feedback and metrics, and suspense and collections activities.
• Perform complex research and analysis of variances on accounts and take appropriate action to resolve variances.
• Provide detailed financial support to all functional areas relative to premium reconciliation.
• Review monthly financial, suspense, collections, commissions, and variance reports collaborating with Billing Specialists to take necessary action for correction.
• Act as a Subject Matter Expert on billing related projects with other business units.
• Provide on-the-job training to employees in Billing Services.
• Other duties as assigned.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level