Employee Benefits Specialist

Conner Strong & Buckelew•Camden, NJ

6d•$62,000 - $75,000

About The Position

The Employee Benefits Specialist is a key member of the service team and assists in servicing a book of business. The role supports proactive client management through preparation of client presentations, collecting data for renewals and the RFP process, leading vendor implementations, developing open enrollment communications, and resolving elevated claim issues. The specialist is an important point of contact for clients’ day-to-day service needs and responds to and resolves questions across a wide range of benefit topics with limited assistance from an Associate or Senior Associate Consultant. The position also manages internal processes and procedures for client record retention. The specialist works with clients, consultants, carriers, vendors, and internal service teams to provide client service, maintain accurate client records and benefit information, and prepare client-facing work products. The position may also handle special projects related to client service or the department.

Requirements

College degree required.
At least 2 years of experience in Health and Benefits required.
Exceptional organization and client service skills.
Excellent interpersonal, analytical, written, and verbal communication skills.
Ability to develop strong working relationships across organizational levels and adapt communication to clients, consultants, vendors, carriers, and other business partners.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Must be authorized to work in the United States on a full-time basis without company sponsorship.

Nice To Haves

A major or minor in Risk Management or Human Resources is strongly preferred.
Life and Health License preferred.

Responsibilities

Work directly with clients and the consulting team to provide day-to-day service.
Maintain Image Right and conduct annual audits to ensure accurate, current information is appropriately filed.
Create and maintain an annual client calendar for each client in the book of business in Image Right.
Create and maintain an annual client renewal letter for each client in Image Right.
Ensure fee agreements and/or disclosures are released on time and maintained in Image Right.
Update Benefit Point when changes are made, including changes to rates, plan designs, vendors, commissions, and contacts.
Answer client questions on benefit topics such as coverage clarification, plan structure, rates, claims, billing, and compliance, or obtain assistance as needed.
Review Summaries of Benefits Coverage (SBCs), Summary Plan Documents (SPDs), and other benefit plan materials for accuracy across all lines of coverage for each client in the book of business.
Manage carrier interactions to ensure required data is received on time.
Work with internal service teams, including wellness, communications and compliance, and member advocacy, on tactical deliverables.
Assist with client work products, including gathering and comparing benchmarking data for presentations, collecting data for RFPs, tracking RFP responses, acting on awarded RFPs, updating and peer-reviewing client presentations before consultant or Practice Leader review, and collecting schedules required for 5500 filings.
Attend client meetings as appropriate.
Attend staff meetings, trainings, and carrier programs as suggested by management.
Perform other tasks and functions assigned as part of routine client management.
Work independently on special projects related to client-facing work or the department.