Employee Assistance Program - Clinical Counselor (must reside in California)
About The Position
The Employee Assistance Program Clinical Counselor supports Aetna Mental Well-being’s tech-enabled Employee Assistance Program, Resources for Living, by providing members with timely access to mental health support. The counselor delivers on-demand, single-session consultations, clinical assessments, triage, and informational services. Support is provided through members’ preferred communication channels, including video, live chat, and phone, using technology platforms to connect them with appropriate resources and care. Two schedules are available, subject to adjustment based on business needs: Monday through Friday, 1:30 AM–7:00 AM PT, or Saturday through Wednesday, 7:30 AM–4:00 PM PT. The role is full-time, with 40 anticipated weekly hours, and candidates must reside in California.
Requirements
- Hold an unencumbered, valid California behavioral health license: LCSW, LMFT, LPCC, or Clinical Psychologist.
- Have at least 1 year of crisis intervention experience.
- Have strong written and verbal communication skills, excellent multitasking abilities, and proficiency using technology platforms and tools.
- Have a master’s degree in a behavioral health or counseling field.
- Must reside in California.
Nice To Haves
- At least 1 year of EAP, behavioral health, or social services experience.
- Experience working with diverse populations.
- Familiarity with brief therapy models, especially single-session consultation, and Motivational Interviewing.
- Call center work experience.
- Experience delivering services through chat, video, and phone.
- Strong rapport-building skills.
- Experience facilitating positive behavior changes.
Responsibilities
- Deliver on-demand single-session consultations, clinical assessments, triage, and informational services.
- Use technology platforms to enhance the customer experience and connect members to appropriate solutions at the right time.
- Support members through their preferred communication modality, including phone, video, or chat.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligibility for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
