Employee Assistance Program - Clinical Counselor (must reside in California)
About The Position
Aetna Mental Well-being is reimagining mental health delivery through a unified, technology-enabled Employee Assistance Program (EAP), Resources for Living. The Employee Assistance Program Clinical Counselor provides timely, high-quality mental health care and immediate, 24/7 connections for members nationwide through video, live chat, or phone. The position delivers on-demand single-session consultations, clinical assessments, triage, and informational services, using technology platforms to connect members with appropriate solutions and support them through their preferred communication modality. The schedule is Wednesday through Sunday, 9:00 AM–5:30 PM PST, with adjustments possible based on business needs. This is a full-time role with 40 anticipated weekly hours. Candidates must reside in California and hold an unencumbered, valid behavioral health license in California.
Requirements
- Reside in California.
- Hold an unencumbered, valid California behavioral health license: LCSW, LMFT, LPCC, or Clinical Psychologist.
- Have at least 1 year of crisis intervention experience.
- Have strong written and verbal communication skills, excellent multitasking abilities, and proficiency with various technology platforms and tools.
- Have a master’s degree in a behavioral health or counseling field.
Nice To Haves
- At least 1 year of EAP, behavioral health, or social services experience.
- Experience working with diverse populations.
- Familiarity with brief therapy models, particularly Single Session Consultation, and Motivational Interviewing.
- Call center work experience.
- Experience delivering services through multiple platforms, including chat, video, and phone.
- Strong rapport-building skills.
- Experience facilitating positive behavior changes.
Responsibilities
- Deliver on-demand single-session consultations, clinical assessments, triage, and informational services.
- Use advanced technology platforms to enhance the customer experience and connect members to appropriate solutions at the right time.
- Support members through their preferred communication modality: phone, video, or chat.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligibility for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
