Emerging Store Manager

Walgreens•Paterson, NJ

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position focuses on merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role oversees customer experience, store operations, cash management, bookkeeping, inventory, scheduling, store maintenance, safety, and compliance with company policies and applicable laws. It analyzes store performance and financial data to develop action plans, collaborates with the Store Manager on sales opportunities and initiatives, and supports pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads and develops team members through training, mentoring, coaching, performance feedback, recognition, and career-development support. The role also completes the Store Manager learning and development program and other required training, maintains an individual development plan, and obtains and maintains a pharmacy technician license when required by the state. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may require relocation), and transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of the Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Internal candidates: management experience, including supervising others and managing and assigning work.
Internal candidates: experience across both front-end and pharmacy operations.
External candidates: a business major.
External candidates: prior retail or food-industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities when the Store Manager is absent.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and coach team members to improve the customer experience and service metrics.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time-off approvals, scheduling conflicts, and team-member coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team-member input to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Keep the store interior and exterior clean and presentable, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; promote team-member safety and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, operating statements, and key performance indicators; develop action plans and engage the team in store-improvement solutions.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set goals and expectations, provide feedback and recognition, and recommend discipline or termination when appropriate.
Acquire and retain talent, plan for staffing needs, develop talent pipelines, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program, required courses and certifications, and assigned training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.