Emerging Store Manager

Walgreens•Castro Valley, CA

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps ensure proper merchandising and protection of store assets while improving sales and profitability. The position leads store team members through recruitment, hiring, performance management, training, coaching, and discipline. It oversees customer service and daily store operations, including scheduling and shift coverage, cash management and bookkeeping, inventory, merchandising, maintenance, safety, technology readiness, and compliance with company policies and applicable laws. It uses performance data and operating tools to develop and execute action plans, improve business results, and identify sales opportunities. The manager may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role also supports team member career development and staffing, completes required Store Manager learning and development, maintains an individual development plan, and obtains and maintains a valid pharmacy technician license when required by the state. It communicates regularly with team members and assists the Store Manager with communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, all majors welcome; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations regarding Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Help ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead store team members, including recruitment, hiring, performance management, discipline, training, and development.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage shift changes and scheduling conflicts, approve time records and time off, and ensure appropriate team coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, develop action plans, and monitor business performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, price changes, inventory trend analysis, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Provide mentoring, coaching, feedback, recognition, and support for team member career development; manage performance plans, goals, expectations, discipline, and constructive performance improvement.
Acquire and retain talent, anticipate staffing needs, develop talent plans and candidate pools, participate in interviews, make hiring decisions, and build a diverse pipeline of future leaders.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.