Emerging Store Manager

Walgreens•Eastpointe, MI

9d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, helps achieve company deliverables, and assumes responsibility for store activities when the Store Manager is absent. The role manages the front end and makes recommendations regarding overall Pharmacy and Retail Store operations. It works an alternate schedule with minimal overlap with the Store Manager and helps protect store assets, improve merchandising, sales, and profitability. The position leads customer service associates and designated hitters, and manages team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer experience, daily operations, scheduling and coverage, cash management and bookkeeping, inventory, store maintenance, safety, compliance, and execution of operational feedback. It also analyzes financial and performance data, develops action plans, supports sales growth, and assists Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes the Store Manager learning and development program and assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license where required by state. The role communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept promotion to Store Manager if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of supervisory experience; supervisory experience need not include direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered; promotion may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license as required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities when the Store Manager is absent.
Manage the front end and make recommendations on overall Pharmacy and Retail Store operations; ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead and manage store team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, assist with products and services, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service, coach and train team members, develop improvement plans for the front end and pharmacy, and improve customer service metrics.
Supervise daily store activities, delegate tasks, manage opening, closing, and shift changes, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Support fact-based decisions by using data, analysis, and team member input, and monitor the impact of decisions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, create corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use relevant computer and technology systems and software.
Provide for team members' safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies, procedures, and applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other relevant tools to engage the team and drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline and termination when appropriate.
Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and recognizing contributions.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development requirements and other assigned training; monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.