Emerging Store Manager

Walgreens•Dumfries, VA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company goals, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It ensures appropriate merchandising and protection of store assets while improving sales and profitability. The position leads store team members, including recruitment, hiring, training, performance management, and discipline. It oversees customer experience, store operations, cash management, inventory, scheduling, safety, compliance, and the condition of store facilities. The Emerging Store Manager analyzes business and performance data, develops action plans, collaborates with the Store Manager on sales opportunities and store initiatives, and supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role also completes the Store Manager learning and development program and assigned training, maintains a personal development plan, and obtains and maintains a pharmacy technician license where required by state law. It communicates regularly with team members and assists the Store Manager in planning and communicating company and store strategy. Candidates must be willing to accept a Store Manager promotion if offered, potentially requiring relocation, and to transfer among Walgreens retail assets in the hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED plus two years of supervisory experience; direct-report experience is not required for the supervisory experience option.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and make recommendations on Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, training, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for front-end and pharmacy teams.
Oversee daily store operations, delegate tasks, manage shifts and coverage, and approve time records and time off.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and related corrective action plans.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain store cleanliness and presentation, oversee repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer, technology, and software systems.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Develop team members through mentoring, coaching, feedback, performance plans, goal-setting, recognition, and career-development support.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and ensure appropriate staffing.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development, required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state law.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.