Emerging Store Manager

Walgreens•Baraboo, WI

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company goals. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer experience, daily store operations and scheduling, cash management, inventory, maintenance, safety, compliance, and operational execution. The Emerging Store Manager also analyzes business and performance data, develops action plans, supports pharmacy operations during busy periods when necessary, and assists with communicating company and store strategy. The role requires completion of the Store Manager learning and development program and other assigned training. The incumbent monitors their own performance and development and obtains and maintains a valid pharmacy technician license when required by the state. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may involve relocation), and transfer to other Walgreens retail assets within the hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Completion of required learning and development courses, certifications, and assigned training.
Valid pharmacy technician license where required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters and manage the front end of the store.
Ensure proper merchandising, protection of store assets, and improvements in store sales and profitability.
Lead and manage team members, including recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store operations, delegate tasks, manage shifts and opening and closing activities, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to make fact-based decisions, follow up, and monitor impact.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans; train and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use computer and technology systems and software.
Support team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing the sale of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently and develop action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store-improvement actions.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make recommendations regarding performance management, discipline, and termination when appropriate.
Assign responsibilities, develop performance plans, set goals and expectations, observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and assigned learning, certification, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings and respond to their questions and concerns.
Assist the Store Manager with planning and communicating company and store strategy.