Emerging Store Manager

Walgreens•Keene, NH

14d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store, achieving business goals, and managing customer service associates and designated hitters. The role manages the store’s front end and contributes to decisions about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, training, performance management, and discipline. The role oversees customer experience, daily store operations, staffing and scheduling, cash management, bookkeeping, inventory, merchandising, store upkeep, safety, and compliance with company policies and applicable laws. It uses financial and performance data to develop improvement plans, supports pharmacy operations during busy periods (including serving as a pharmacy technician when necessary), and collaborates with the Store Manager and external partners. The Emerging Store Manager also trains and develops team members, communicates with them regularly, completes required leadership development, and maintains a valid pharmacy technician license when required by state.

Requirements

Bachelor’s degree with a solid academic record; all majors are welcome; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
External candidates: business major.
Ability to obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

External candidates: prior retail or food industry experience.
External candidates: business major.

Responsibilities

Supervise customer service associates and designated hitters and manage the store’s front end.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Recruit, hire, train, coach, and manage the performance and discipline of direct reports.
Greet and assist customers and patients, resolve complaints, answer questions, and model effective customer service practices.
Monitor customer service and coach, train, and develop improvement plans for the front end and pharmacy.
Supervise daily store activities, delegate tasks, manage shift changes, approve time records and time off, and resolve scheduling conflicts to maintain team coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Support fact-based store decisions by using data, analysis, and team member input, and monitoring the impact of actions.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and develop corrective action plans.
Ensure team members follow inventory standard operating procedures and carry out operational feedback from the Store Manager and District Manager.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to meet business goals.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and make recommendations about performance management, discipline, and termination when appropriate.
Set responsibilities, goals, and expectations; observe performance; give feedback and recognition; and use performance plans to improve individual and team effectiveness.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Establish accountability through clear expectations, performance management, improvement plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.