Emerging Store Manager

Walgreens•Lake Worth, TX

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members, including recruiting, hiring, training, performance management, and discipline. It oversees customer service, daily operations, scheduling and coverage, cash management, bookkeeping, inventory, store maintenance, safety, regulatory compliance, and execution of operational feedback. The Emerging Store Manager uses financial and performance data to develop action plans and improve business results, collaborates with the Store Manager on sales opportunities, and supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes required learning and development, including the Store Manager learning and development program, and maintains a valid pharmacy technician license when required by state. The role communicates with team members and assists the Store Manager with planning and communicating company and store strategy. The position requires schedule flexibility, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion that may require relocation or transfer to another Walgreens retail asset in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the Emerging Store Manager start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered; promotion may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring area.
Obtain and maintain a valid pharmacy technician license as required by state.
Complete the Store Manager learning and development program and all required learning, development, certification, and assigned training.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead store team members, including recruitment, hiring, performance management, discipline, and development.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Supervise daily store activities, task delegation, opening and closing, shift changes, time records, time-off approvals, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to make fact-based decisions, monitor results, and follow up on actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including requirements concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including working as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, discipline, or termination when appropriate.
Set team member responsibilities, goals, and expectations; observe performance, give feedback, and recognize performance.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development and other required courses, certifications, and training; maintain an Individual Development Plan and seek continuous feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.