Emerging Store Manager

Walgreens•Ann Arbor, MI

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and supports the Store Manager in operating the pharmacy and retail store. The role helps achieve company deliverables, works an alternate schedule with minimal overlap with the Store Manager, and assumes responsibility for store activities when the Store Manager is absent. It ensures proper merchandising and asset protection while improving sales and profitability. The position leads customer service, store operations, business performance, and people management. It manages team members and staffing, analyzes performance data, supports pharmacy operations when needed, and maintains compliance with company policies and applicable laws. The Emerging Store Manager also completes required training and development, communicates company and store strategy, and may be required to accept promotion to a Store Manager role, potentially at another location.

Requirements

Bachelor’s degree with a solid academic record, in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021 to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, plus experience across both front end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage front-end operations.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and work to improve sales and profitability.
Recruit, hire, train, coach, manage performance, and discipline direct reports and other team members as appropriate.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team member input to make decisions and create action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, and price changes; analyze inventory trends and train team members on standard procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store premises, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead and train team members, support their career development, and manage performance through goal setting, observation, feedback, recognition, and performance plans.
Build talent pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and ensure compliant selection, recruitment, record retention, and training procedures.
Establish accountability through clear expectations, performance management, improvement plans, and constructive discipline.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Maintain an Individual Development Plan, seek feedback, and pursue self-development.
Obtain and maintain a valid pharmacy technician license if required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.