Emerging Store Manager

Walgreens•Palatine, IL

14d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, protecting store assets, and improving sales and profitability. The position leads store team members and is responsible for customer experience, store operations, business performance, and people management. Duties include resolving customer concerns; coaching teams on service; scheduling and delegating work; overseeing cash management, bookkeeping, inventory, maintenance, safety, and compliance; and using performance data to develop action plans. The role also supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager completes required leadership training and learning courses, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The role communicates regularly with team members and assists the Store Manager in communicating company and store strategy. The position requires willingness to work a flexible schedule, accept a Store Manager promotion if offered (potentially requiring relocation), and transfer to other Walgreens retail assets in the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others and managing and assigning work, as well as experience across both front-end and pharmacy.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage the store front end.
Support the Store Manager in overall store operations and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising, protection of store assets, and improvement of store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, and coach teams to improve customer service.
Assign and delegate daily work; manage opening, closing, shift changes, time records, time off, and scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, and corrective action plans.
Train and coach team members to follow inventory standard operating procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Provide for team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and make performance-management recommendations, including discipline and termination when appropriate.
Set responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and establish accountability through performance plans and constructive discipline.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Follow required procedures for selection, recruitment, record retention, and training in accordance with company policy and applicable laws.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.