Emerging Store Manager

Walgreens•Auburn, WA

About The Position

The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store, managing the front end and recommending improvements to Pharmacy and Retail Store operations. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. It helps achieve company goals through merchandising, protection of store assets, and improved sales and profitability. The Emerging Store Manager leads customer service associates and designated hitters, and is responsible for recruiting, hiring, training, coaching, performance management, and discipline of team members. The role oversees customer experience, store operations, inventory, cash management, scheduling, safety, compliance, and store presentation. It independently analyzes business performance data and works with the Store Manager to identify opportunities and improve results. During busy periods, the role may support the Pharmacy, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and assigned training. The manager maintains an Individual Development Plan, pursues ongoing development, and obtains and maintains a valid pharmacy technician license when required by state law. The role also assists the Store Manager with communications and planning and must be willing to accept a Store Manager promotion if offered, potentially requiring relocation.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state law.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and assume responsibility for store activities in the Store Manager’s absence.
Manage the front end of the store and recommend improvements to Pharmacy and Retail Store operations.
Lead and manage team members, including recruitment, hiring, performance management, training, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model service practices, and improve customer service metrics.
Monitor customer service and develop coaching, training, and improvement plans for the front end and pharmacy.
Supervise daily store operations, assign and delegate work, manage opening, closing, and shift changes, approve time records and time off, and address scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and revisions and price changes, analyze trends, develop corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use relevant computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve business results.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and recommend discipline or termination when appropriate.
Build talent pipelines, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required learning, development, certification, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state law.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager with communicating company and store strategy.