Emerging Store Manager

Walgreens•Southfield, MI

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and supports the Store Manager in operating the Pharmacy and Retail Store. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. It is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role promotes a positive customer experience by engaging customers and patients, resolving complaints, modeling service best practices, and coaching teams to improve customer service in both the front end and pharmacy. It supervises daily store operations, scheduling and coverage, cash management and bookkeeping, inventory and pricing activities, facilities and maintenance, safety, technology readiness, and compliance with company policies and applicable laws. It also analyzes business and performance data, develops action plans, supports sales initiatives, and assists in the pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads team training and development, performance coaching, staffing and hiring, and communication with team members. The role must complete the Store Manager learning and development program and required training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by state. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (which may require relocation), and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.
Qualified applicants with arrest and conviction records will be considered for employment.

Nice To Haves

Bachelor’s degree for candidates whose qualifying pathway does not otherwise require one.
For external candidates, a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, and model customer service best practices.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Supervise store operations, assign and delegate daily activities, manage shift transitions, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor their impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets and revisions, price changes, inventory trend analysis, and corrective action plans; train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Ensure the store interior and exterior are clean and presentable, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; promote their safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through expectations, goals, feedback, recognition, and performance plans.
Manage team member discipline and coaching meetings and make performance-management recommendations, including discipline and termination when appropriate.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training; maintain an Individual Development Plan and pursue continuous feedback and self-development.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.