Emerging Store Manager

Walgreens•Des Plaines, IL

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position oversees merchandising, asset protection, sales and profitability, customer service, store operations, inventory, cash management, staffing, and team performance. The role leads customer service and operational improvements across the front end and pharmacy, including coaching team members, resolving customer concerns, and supporting pharmacy operations during busy periods. It also analyzes business performance data, develops action plans, manages team member recruitment and development, and ensures compliance with company policies and applicable laws. The Emerging Store Manager must complete the Store Manager learning and development program and required training, and maintain a pharmacy technician license if required by state.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience. Supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule that includes extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

External candidates with business majors.
Prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations on Pharmacy and Retail Store operations.
Ensure proper merchandising, protection of store assets, and improvements in store sales and profitability.
Lead customer service by assisting customers and patients, resolving complaints, answering questions, coaching team members, and improving customer service metrics.
Assign daily activities and delegate tasks; manage opening, closing, and shift changes; approve time records and time off; and address scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions, identify sales opportunities, and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, and inventory corrective action plans; train team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors; manage repair and maintenance; and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team member safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Lead, train, mentor, coach, and support team members’ career development; manage performance, discipline, feedback, recognition, and performance improvement plans.
Recruit and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Complete the Store Manager learning and development program, required courses and certifications, and assigned training; maintain an Individual Development Plan and pursue continuous self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.