Emerging Store Manager

Walgreens•Houston, TX

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters and manages the front end of the store, making recommendations about overall Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It ensures proper merchandising and protection of store assets while improving sales and profitability. The role leads team members through recruitment, hiring, performance management, training, and discipline. The Emerging Store Manager promotes a positive customer experience by engaging customers and patients, resolving complaints, coaching service practices, and improving customer service metrics across the front end and pharmacy. Operational duties include assigning and delegating work, managing coverage and schedules, overseeing cash management and bookkeeping, supervising inventory and merchandising changes, maintaining the store, responding to emergencies, and ensuring compliance with company policies and applicable laws. The position may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role independently analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. It leads and develops team members, manages staffing and talent pipelines, participates in hiring decisions, and supports team member performance and career development. The Emerging Store Manager completes the Store Manager learning and development program and required training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position communicates regularly with team members and assists the Store Manager in communicating company and store strategy.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience. Supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule that includes extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
External candidates must have a business major.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Prior retail or food industry experience for external candidates.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in store operations and company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Recruit, hire, lead, train, coach, and manage team members, including performance management and discipline.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics across the front end and pharmacy.
Assign daily activities, delegate tasks, manage shifts and store coverage, approve time records and time off, and address scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Use data, analysis, team member input, operating statements, and key performance indicators to make decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders, and oversee bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repair and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, feedback, performance plans, goals, and recognition.
Build staffing pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required procedures for selection, recruitment, record retention, and training.
Complete Store Manager learning and development requirements, assigned training, and an Individual Development Plan; maintain a pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.