Emerging Store Manager

Walgreens•Gresham, OR

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. This role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations concerning overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role focuses on customer experience, merchandising, asset protection, sales, profitability, and team performance. The position oversees store operations, staffing and scheduling, cash management and bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. It uses financial and performance data to develop improvement plans, supports Pharmacy during busy periods when necessary, and collaborates with the Store Manager and external partners. The Emerging Store Manager leads recruitment, hiring, training, coaching, performance management, and development of team members, and completes the required Store Manager learning and development program and other assigned training.

Requirements

Bachelor’s degree with a solid academic record, in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience need not involve direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy operations.

Nice To Haves

For external candidates, a business major is preferred.
For external candidates, prior retail or food industry experience is preferred.
A valid pharmacy technician license, where required by the state.

Responsibilities

Supervise customer service associates and designated hitters, manage the store’s front end, and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables; work an alternate schedule with minimal overlap; assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead team members, including recruitment, hiring, performance management, and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, coach and train team members, and develop customer service improvement plans.
Monitor customer service metrics and empower team members to resolve customer issues and build loyalty.
Supervise daily store operations, assign and delegate work, manage shifts and store opening and closing, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource to the Pharmacy Operations Manager.
Support the Store Manager in using data, analysis, and team input to make fact-based decisions and monitor the results of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Implement operational feedback from the Store Manager and District Manager through delegation and supervision.
Keep store interiors and exteriors clean and presentable, manage repair and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Comply with company policies and procedures and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables; use operating statements and key performance indicators to drive store improvements.
Collaborate with the Store Manager on sales opportunities, store growth, and initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through assignments, goals, feedback, recognition, performance plans, coaching, and discipline recommendations.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training; maintain an Individual Development Plan and pursue continuous self-development.
Obtain and maintain a valid pharmacy technician license if required by the state.