Emerging Store Manager

Walgreens•Petersburg, VA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. This role leads and develops store team members, including recruiting, hiring, training, scheduling, assigning work, coaching, performance management, and discipline. It drives positive customer and patient experiences, addresses complaints, monitors service metrics, and coaches team members to improve service in both the front end and pharmacy. The Emerging Store Manager supervises daily operations, cash management and bookkeeping, inventory, merchandising, facility upkeep, and safety. The role uses financial and performance data to create action plans and improve business results; supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary; and collaborates with the Store Manager and external partners on store initiatives and community outreach. The role must comply with company policies and applicable laws and regulations. The successful candidate completes the Store Manager learning and development program and all assigned training, maintains an Individual Development Plan, and obtains and maintains a valid pharmacy technician license when required by state. The position requires flexibility to work extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, which may require relocation, as well as transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business majors; prior retail or food industry experience.
Willingness to obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage front-end operations, and make recommendations regarding Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead, recruit, hire, train, schedule, coach, and manage the performance and discipline of team members.
Engage customers and patients, resolve complaints, answer questions, model service best practices, and improve customer service metrics.
Assign and delegate daily work; oversee opening, closing, shift changes, time records, time off, and scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team input to make fact-based decisions and create action plans for business improvement.
Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support their safety and well-being.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, feedback, recognition, goal setting, and performance plans.
Manage staffing and talent pipelines, anticipate staffing needs, participate in interviews, make hiring decisions, and follow required selection, recruitment, record-retention, and training procedures.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Maintain an Individual Development Plan, seek feedback, and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.