Emerging Store Manager

Walgreens•Waldorf, MD

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens Pharmacy and Retail Store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on overall pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members, including recruitment, hiring, training, performance management, coaching, and discipline. It promotes a positive customer experience, resolves complaints, monitors customer-service performance, and develops improvement plans for both the front end and pharmacy. It oversees store operations, scheduling and coverage, cash management, bookkeeping, inventory, maintenance, safety, and compliance with company policies and applicable laws and regulations. The Emerging Store Manager analyzes financial and performance data, creates action plans, and collaborates with the Store Manager to identify sales opportunities and improve store performance. The role also supports Pharmacy operations during busy periods, including working as a pharmacy technician when necessary. It completes required learning and development, maintains a valid pharmacy technician license when required by the state, and communicates regularly with team members and store leadership.

Requirements

A bachelor’s degree with a solid academic record in any major; or satisfactory completion of the Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.

Nice To Haves

For external candidates: a business major.
For external candidates: prior retail or food industry experience.
A bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and make recommendations on overall pharmacy and retail store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team members through recruitment, hiring, training, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, model customer-service practices, and coach teams to improve customer service in the front end and pharmacy.
Supervise daily store operations, delegate tasks, manage opening and closing activities, approve time records and time off, and address scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor results.
Supervise cash management activities, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Support team member safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support new initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through assignments, goals, feedback, recognition, and performance plans.
Anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures follow company policy and applicable laws.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.