Emerging Store Manager

Walgreens•Atlantic City, NJ

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations concerning overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, training, performance management, and discipline. The position promotes a positive customer and patient experience by resolving complaints, coaching service practices, and improving customer service metrics across the front end and pharmacy. It oversees daily store operations, team scheduling and coverage, cash management and bookkeeping, inventory, pricing, store maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The role collaborates with external partners and supports community outreach opportunities. The Emerging Store Manager analyzes financial and performance data, uses operating statements and key performance indicators to develop action plans, and works with the Store Manager on sales opportunities and store improvement. The role may support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. It leads team development, staffing, hiring, coaching, performance plans, and career development, while completing required Store Manager learning and development and maintaining a valid pharmacy technician license when required by the state.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of supervisory experience. The supervisory experience does not need to involve direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others, managing work, and assigning work, and experience across both front end and pharmacy.
External candidates must have a bachelor’s degree.

Nice To Haves

For external candidates, a business major is preferred.
For external candidates, prior retail or food industry experience is preferred.

Responsibilities

Supervise customer service associates and designated hitters, and manage the store’s front end.
Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
Work an alternate schedule with the Store Manager with minimal overlap.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Recruit, hire, train, manage performance, and discipline direct reports and other team members as applicable.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Coach and train team members and develop plans to improve customer service in the front end and pharmacy.
Oversee daily store activities, task assignments, shift changes, time records, time-off approvals, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends and develop corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead and train team members through mentoring, coaching, and support for career development.
Manage team member performance by setting expectations and goals, assigning responsibilities, observing performance, providing feedback, and recognizing contributions.
Manage coaching meetings and discipline, and make recommendations regarding performance management and termination when appropriate.
Acquire and retain talent, anticipate staffing needs, develop talent plans, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete the Store Manager learning and development program, required courses and training, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.