Emerging Store Manager

Walgreens•Richmond, VA

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store, including leading customer service associates and designated hitters, managing the front end, and making recommendations about overall pharmacy and retail operations. The role works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. It helps drive company deliverables, sales, profitability, merchandising, and protection of store assets. The role leads and develops store team members, oversees customer experience and day-to-day operations, and manages staffing, scheduling, cash handling, inventory, facilities, safety, and regulatory compliance. It analyzes performance data, develops action plans, supports business improvement, and may assist Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager also completes required training and development, maintains a pharmacy technician license when required by state, and communicates company and store strategy to team members.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

External candidates with business majors.
Prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage front-end operations, making recommendations about overall pharmacy and retail store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead team-member recruitment, hiring, performance management, coaching, discipline, and development.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and coach team members to improve customer service metrics and loyalty.
Assign daily activities and delegate tasks; manage opening, closing, and shift changes; approve time records and time off; and address scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Use data, analysis, and team-member input to support fact-based decisions, follow up on actions, and monitor their impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store interior and exterior; manage repairs and maintenance; and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software, and support their safety and well-being, including effective use of the Security Operations Center.
Manage assigned store operations in compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently; create action plans; and use operating statements, key performance indicators, and other tools to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support growth through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings; and recommend performance management or termination when appropriate.
Set responsibilities, goals, and expectations; observe performance; provide feedback and recognition; and develop performance plans to improve individual and team effectiveness.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and local, state, and federal laws.
Complete the Store Manager learning and development program and other required courses, certifications, and assigned training; maintain an Individual Development Plan and seek ongoing feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.