Emerging Store Manager

Walgreens•Honolulu, HI

14d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. Responsibilities include merchandising, protecting assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, training, and discipline. The role promotes a positive customer experience by assisting customers and patients, resolving complaints, coaching team members, and improving customer-service performance across the front end and pharmacy. It oversees daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, store maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The position also analyzes financial and performance data, develops action plans, supports pharmacy operations during busy periods when necessary, and collaborates with the Store Manager on sales opportunities and store initiatives. The Emerging Store Manager leads and develops team members, manages staffing and talent pipelines, communicates company and store strategy, and completes required Store Manager learning and development. The role requires obtaining and maintaining a valid pharmacy technician license when required by the state. Candidates must be willing to work a flexible schedule, accept a Store Manager promotion if offered (potentially requiring relocation), and transfer to other Walgreens retail assets in the same hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion into a Store Manager position if offered, potentially requiring relocation to another store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.
External candidates: business majors.

Nice To Haves

External candidates: prior retail or food industry experience.

Responsibilities

Support the Store Manager in overall store operations and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations on pharmacy and retail operations.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, coaching, training, and discipline.
Engage customers and patients, resolve complaints, model customer-service practices, and improve customer-service metrics.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, analysis, operating statements, key performance indicators, and team input to make decisions and develop action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, and corrective action plans; train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors; manage repairs and maintenance and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team-member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those relating to alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Set team-member responsibilities, goals, and expectations; observe performance, provide feedback and recognition, and develop performance plans.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training; establish accountability through expectations and performance management.
Complete the Store Manager learning and development program, required courses and certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.