Emerging Store Manager

Walgreens•Maryville, TN

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations concerning overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position helps ensure effective merchandising, protection of store assets, sales and profitability, and a positive customer experience. The role oversees daily store operations, staffing and scheduling, cash management and bookkeeping, front-end and pharmacy inventory, store appearance and maintenance, safety, and compliance with company policies and applicable laws. It uses financial and performance data to develop action plans, identify improvement opportunities, and support business performance. The Emerging Store Manager also leads hiring, training, coaching, performance management, and team member development, and communicates regularly with team members and the Store Manager. The position requires completion of the Store Manager learning and development program and other assigned training. The employee must maintain a valid pharmacy technician license if required by the state and be willing to work a flexible schedule, accept promotion to Store Manager if offered, and transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date if placed in the role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.

Nice To Haves

Bachelor’s degree.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and support the Store Manager in operating the store.
Assume responsibility for store activities when the Store Manager is absent and work an alternate schedule with minimal overlap.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Engage customers and patients, resolve complaints, answer questions, coach team members on service, and improve customer service metrics.
Assign and delegate daily work; manage opening, closing, shift changes, time records, time off, and scheduling conflicts to maintain coverage.
Support external partnerships and community outreach opportunities in coordination with the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to make fact-based decisions and develop action plans for business improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory analysis, and corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is carried out through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, respond to emergencies, and support team member safety.
Ensure team members understand relevant computer and technology systems and software; use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Lead, train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and address discipline when appropriate.
Recruit and retain talent, develop staffing and talent plans, participate in interviews, make hiring decisions, and maintain a diverse pipeline of future leaders.
Follow required procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program, required courses and certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license if required by the state.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager with communicating company and store strategy.
Complete special assignments and other tasks as assigned.