Emerging Store Manager

Walgreens•Carrollton, TX

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for all store activities when the Store Manager is absent. The position focuses on merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role oversees customer experience, daily store operations, cash management, inventory, bookkeeping, cleanliness, maintenance, safety, technology readiness, and compliance with company policies and applicable laws. It analyzes business performance data and develops action plans to improve results, collaborates with the Store Manager on sales opportunities and initiatives, and supports the Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads and trains team members, supports their career development, staffing, and performance, and communicates regularly with the team. The role requires completing the Store Manager learning and development program and assigned training, pursuing ongoing self-development, and maintaining a valid pharmacy technician license if required by the state.

Requirements

Bachelor's degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date if placed in the ESM role on or after June 1, 2021.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others and managing and assigning work, and experience across both front end and pharmacy.

Nice To Haves

Bachelor's degree; business majors are noted for external candidates.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in operating the store and achieving company deliverables; work an alternate schedule with minimal overlap and assume responsibility for store activities in the Store Manager's absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead store team members, including recruitment, hiring, performance management, and discipline of direct reports.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and coach team members to improve the customer experience and service metrics.
Supervise store operations, assign and delegate daily activities, manage opening, closing, and shift changes, approve time records and time off, and address scheduling conflicts to maintain coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets, revisions, and price changes, analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Delegate and supervise execution of operational feedback from the Store Manager and District Manager.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members' career development; conduct discipline and coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure required procedures are followed for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.