Emerging Store Manager

Walgreens•Decatur, IL

14d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving business goals. The role supervises customer service associates and designated hitters, manages the front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position oversees merchandising, asset protection, sales, profitability, customer experience, store operations, inventory, cash management, staffing, team performance, and compliance with company policies and applicable laws and regulations. This role independently reviews financial and performance data, develops action plans, and uses operating statements and key performance indicators to improve store results. It leads, trains, coaches, and develops team members; participates in hiring and staffing decisions; and supports team member performance management and discipline. The Emerging Store Manager may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary, and must obtain and maintain a valid pharmacy technician license if required by the state. The position requires completion of the Store Manager learning and development program and assigned training. Candidates must be willing to work a flexible schedule, accept promotion to a Store Manager position if offered, and transfer to other Walgreens retail assets in the same hiring area. The role will remain open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which could require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
Bachelor’s degree.
Must be able to obtain and maintain a valid pharmacy technician license if required by state.

Nice To Haves

External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and recommend improvements to Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor impact.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use computer and technology systems and software, and support their safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and all applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members' career development; set expectations and goals, observe performance, provide feedback and recognition, and develop performance plans.
Acquire and retain talent, maintain staffing and candidate pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, commit to self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through individual discussions and group meetings, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.