Emerging Store Manager

Walgreens•Olathe, KS

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating the store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, and improving sales and profitability. This role leads store team members, including recruitment, hiring, performance management, coaching, and discipline. It supports a positive customer experience, oversees daily store operations and scheduling, manages cash and bookkeeping controls, supervises inventory, and ensures the store is clean, safe, maintained, and compliant with company policies and applicable laws. The role uses financial and performance data to develop action plans, supports pharmacy operations during busy periods (including serving as a pharmacy technician when needed), and communicates company and store strategy. The Emerging Store Manager must complete the Store Manager learning and development program and other assigned training, maintain an individual development plan, and obtain and maintain a valid pharmacy technician license when required by state law. Candidates must meet one of the stated education or supervisory experience pathways, demonstrate leadership and business acumen, meet the training-program requirement, and be willing to work a flexible schedule and accept possible promotion or transfer.

Requirements

Meet one of the following: bachelor’s degree with a solid academic record; satisfactory completion of a Walgreens Community Internship Program; or high school diploma/GED and two years of experience in a supervisory position (experience with direct reports is not required).
Demonstrate leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Complete the Store Manager training program (LEAP), or, for individuals placed in the ESM role on or after June 1, 2021, be willing to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Be fluent in reading, writing, and speaking English, except in Puerto Rico.
Be willing to work a flexible schedule, including extended days, evenings, and weekends.
Be willing to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Be able to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Supervise customer service associates and designated hitters, manage the store front end, and make recommendations on Pharmacy and Retail Store operations.
Ensure proper merchandising, protect store assets, and improve sales and profitability.
Lead team members, including recruitment, hiring, performance management, training, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Assign and delegate daily work; oversee opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Support team member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those relating to alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through training, mentoring, coaching, support, feedback, recognition, and career-development guidance.
Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, and providing feedback.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.