Emerging Store Manager

Walgreens•Sterling Heights, MI

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The position is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The role promotes a positive customer experience by greeting customers and patients, answering questions, resolving complaints, coaching customer-service practices, and improving service performance in both the front end and pharmacy. It supervises daily store operations, scheduling and coverage, cash management, bookkeeping, inventory, price changes, maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The Emerging Store Manager may support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The position independently analyzes financial and performance data, develops action plans, and works with the Store Manager to identify sales opportunities and improve store performance. It leads, trains, mentors, and coaches team members; manages performance and discipline; and participates in staffing, hiring, and talent development. The employee completes the Store Manager learning and development program and other assigned training, maintains an individual development plan, and obtains and maintains a valid pharmacy technician license when required by state law. The role also communicates regularly with team members and helps communicate company and store strategy.

Requirements

Bachelor’s degree with a solid academic record in any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. The supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both the front end and pharmacy.

Nice To Haves

Bachelor’s degree.
External candidates: business major.
External candidates: prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and support overall Pharmacy and Retail Store operations.
Support the Store Manager in meeting company deliverables and assume responsibility for store activities in the Store Manager’s absence.
Work an alternate schedule with minimal overlap with the Store Manager.
Ensure proper merchandising and protection of store assets, and improve sales and profitability.
Lead store team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, assist with products and services, resolve complaints, answer questions, and promote customer loyalty.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Assign and delegate daily activities; manage opening, closing, shift changes, time records, time-off approvals, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze trends, develop corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand relevant computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support growth initiatives directed by the Support Center.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage discipline and performance discussions and recommend performance actions, including discipline or termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and required courses, certifications, and other assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.