Emerging Store Manager

Walgreens•Sheridan, WY

13d

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role oversees customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, training, performance management, and discipline. The position delivers a positive customer experience by engaging customers and patients, resolving complaints, modeling customer service, coaching team members, and improving service metrics. It supervises daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, maintenance, safety, compliance, and execution of operational feedback. The role analyzes financial and performance data, develops action plans, supports business growth, and may support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The Emerging Store Manager leads team development and staffing, communicates with team members and store leadership, and completes required learning and development. The person must complete the Store Manager learning and development program, maintain a valid pharmacy technician license when required by state, and be willing to accept promotion to a Store Manager role if offered, potentially requiring relocation. The role may also require transfer to another Walgreens retail asset within the same hiring Area.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates must have management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates must have a bachelor’s degree; business majors are identified as relevant, and prior retail or food industry experience is noted.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience are noted.
For internal candidates, experience across both front-end and pharmacy is noted.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, discipline, training, mentoring, coaching, and career development.
Engage customers and patients, resolve complaints, model customer service best practices, and coach teams to improve customer service metrics and loyalty.
Oversee daily store operations, assign and delegate work, manage shifts and coverage, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, team member input, operating statements, and key performance indicators to make decisions, create action plans, and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, and change orders, and oversee bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and team supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Acquire and retain talent, maintain staffing pipelines, anticipate staffing needs, develop talent plans, participate in interviews, and make hiring decisions.
Follow required selection, recruitment, record-retention, and training procedures under company policy and applicable laws.
Establish accountability through expectations, performance management, performance improvement plans, and constructive discipline.
Complete the Store Manager learning and development program and all assigned learning, certification, and training courses.
Monitor personal performance, seek feedback, maintain an Individual Development Plan, and pursue self-development.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.
Work a flexible schedule that may include extended days, evenings, and weekends; accept a Store Manager promotion if offered, potentially involving relocation, and transfer to other Walgreens retail assets within the same hiring Area.