Emerging Store Manager

Walgreens•Forest Lake, MN

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The role helps ensure effective merchandising, asset protection, sales, profitability, customer service, and team performance. The position leads store team members through hiring, training, scheduling, coaching, performance management, and discipline. It oversees daily operations, cash management, bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. The role also analyzes financial and performance data, develops action plans to improve results, supports Pharmacy operations during busy periods when necessary, and communicates company and store strategies to team members. The successful candidate must complete the Store Manager learning and development program and assigned training, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by state. The role requires flexibility to work extended days, evenings, and weekends, willingness to accept promotion to Store Manager if offered (which may require relocation), and ability to transfer to other Walgreens retail assets within the same hiring area. The position is open until filled. The stated salary range is $47,000–$72,000, with the offer dependent on factors including geography, skills, education, and experience.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.

Nice To Haves

For external candidates: a business major and prior retail or food-industry experience.
Bachelor’s degree.

Responsibilities

Supervise customer service associates and designated hitters and manage the store’s front end.
Support the Store Manager in achieving company deliverables and assume responsibility for store activities when the Store Manager is absent.
Ensure proper merchandising, protection of store assets, and improvements in sales and profitability.
Lead team-member recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, and model effective customer service practices.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Assign daily activities, delegate tasks, manage shift changes and store opening and closing, approve time records and time off, and resolve scheduling conflicts.
Collaborate with external partners and support community outreach opportunities as a resource for Pharmacy Operations Manager.
Use data, analysis, team-member input, operating statements, and key performance indicators to make fact-based decisions and create action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Carry out operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain a clean and presentable store interior and exterior, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, provide feedback and recognition, and make recommendations regarding discipline or termination.
Acquire and retain talent, plan for staffing needs, maintain candidate pipelines, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Complete the Store Manager learning and development program and all assigned courses, certifications, and training; seek feedback and pursue self-development.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.