Emerging Store Manager

Walgreens•Point Pleasant, NJ

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role oversees merchandising, asset protection, sales, profitability, customer service, store operations, inventory, cash management, and team performance. The position leads, trains, and manages team members, including hiring, coaching, performance management, and discipline. It analyzes financial and operating data, develops action plans, supports sales initiatives, and collaborates with the Store Manager and external partners. The Emerging Store Manager may support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary, and must obtain and maintain a valid pharmacy technician license when required by state law. The role requires completion of the Store Manager learning and development program and assigned training, as well as ongoing self-development. The position communicates regularly with team members and assists the Store Manager with communicating company and store strategy. The role requires a flexible schedule that may include extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, potentially requiring relocation, and to transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree with a solid academic record in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience (experience with direct reports is not required).
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Internal candidates must have management experience, including supervising others and managing and assigning work, and experience across both front-end and pharmacy.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

For external candidates, a business major.
For external candidates, prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage front-end operations.
Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Oversee merchandising, protection of store assets, and actions to improve sales and profitability.
Recruit, hire, train, coach, manage performance, and discipline team members; maintain staffing and future-leader pipelines.
Engage customers and patients, resolve complaints, model service practices, and improve customer service metrics across the front end and pharmacy.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
Use data, analysis, operating statements, performance indicators, and team input to develop and monitor business improvement plans.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, corrective plans, and adherence to inventory procedures.
Execute operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Support Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Set goals and expectations, observe performance, provide feedback and recognition, and develop performance plans and improvement plans.
Participate in interviews and make hiring decisions; follow company and legal procedures for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and other required courses, certifications, and training; maintain an Individual Development Plan.
Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.