Emerging Store Manager

Walgreens•Lisle, IL

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the store’s front end, supervises customer service associates and designated hitters, and makes recommendations regarding overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities in the Store Manager’s absence. The position is responsible for merchandising, protecting store assets, and improving sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, daily store operations and scheduling, cash management and bookkeeping, inventory, store presentation and maintenance, safety, and compliance with company policies and applicable laws. The Emerging Store Manager uses financial and performance data to create action plans, support business performance, and identify sales opportunities. The role may also support Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and other assigned training, ongoing self-development, and a valid pharmacy technician license where required by state. It also involves regular communication with team members and assisting the Store Manager with communicating company and store strategy. Candidates must be willing to work a flexible schedule, including extended days, evenings, and weekends, and to accept a Store Manager promotion and possible relocation if offered.

Requirements

Bachelor’s degree with a solid academic record, any major; or satisfactory completion of a Walgreens Community Internship Program; or a high school diploma/GED and two years of supervisory experience. Supervisory experience need not include direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in the overall operation of the store and achievement of company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Manage the front end of the store and supervise customer service associates and designated hitters.
Lead and manage team members, including recruitment, hiring, performance management, training, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time-off approvals, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities.
Use data, operating statements, key performance indicators, and team input to make decisions, create action plans, and improve store performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and implement corrective action plans.
Ensure operational feedback from the Store Manager and District Manager is implemented through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance and respond to emergencies.
Ensure team members understand the store’s computer systems, technology, and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those related to alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Mentor, coach, and support team members’ career development; set expectations and goals, observe performance, provide feedback, and recognize performance.
Build staffing and talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure recruitment, selection, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, improvement plans, and constructive discipline.
Complete Store Manager learning and development and other assigned courses, certifications, and training; maintain an Individual Development Plan and seek ongoing feedback.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.