Emerging Store Manager

Walgreens•Belfast, ME

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving business objectives. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is responsible for merchandising, protecting store assets, and improving sales and profitability. The position leads store team members through recruitment, hiring, training, performance management, and discipline. It oversees customer service, daily operations, scheduling and coverage, cash management and bookkeeping, inventory, store maintenance, safety, technology readiness, and compliance with company policies and applicable laws. The Emerging Store Manager analyzes performance and financial data, develops action plans, collaborates with the Store Manager on sales and improvement initiatives, and supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role requires completion of the Store Manager learning and development program and other assigned training. The Emerging Store Manager is expected to pursue self-development, maintain an Individual Development Plan, and obtain and maintain a valid pharmacy technician license when required by the state. The position also communicates company and store strategy and responds to team member questions and concerns.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, which may require relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities when the Store Manager is absent.
Supervise customer service associates and designated hitters, manage the front end, and make recommendations about Pharmacy and Retail Store operations.
Ensure proper merchandising, protection of store assets, and improvement of store sales and profitability.
Lead team members, including recruitment, hiring, training, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, shift changes, time records, time off, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions and monitor the impact of actions.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends and implement corrective action plans.
Execute operational feedback from the Store Manager and District Manager through team delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand computer and technology systems and software; support team member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing sales of alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other assigned tasks.
Analyze financial and performance data independently, create action plans, and use operating statements and key performance indicators to improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance, set goals and expectations, provide feedback and recognition, and conduct coaching meetings.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and ensure appropriate selection, recruitment, record-retention, and training procedures.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and all required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with planning and communicating company and store strategy.