Emerging Store Manager

Walgreens•Gainesville, FL

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company goals. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations on pharmacy and retail operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is accountable for merchandising, protecting store assets, improving sales and profitability, and leading team members through recruitment, hiring, performance management, and discipline. The position oversees customer experience, store operations, business performance, and team development. It involves coaching employees, resolving customer concerns, managing schedules and coverage, supervising cash handling and bookkeeping, overseeing front-end and pharmacy inventory, maintaining the store, ensuring safety and regulatory compliance, and supporting pharmacy operations during busy periods when necessary. The Emerging Store Manager also analyzes performance data, develops action plans, communicates company and store strategy, and helps prepare for possible promotion to Store Manager. The role requires completion of the Store Manager learning and development program, required company courses and training, and a valid pharmacy technician license where required by state. Candidates must be willing to work a flexible schedule, including extended days, evenings, and weekends, and to accept a Store Manager promotion if offered, potentially at another location. The listed salary range is $47,000–$72,000; the offer depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
Demonstrated leadership ability, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the ESM role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
Willingness to accept promotion to a Store Manager position if offered; promotion may require relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
External candidates: business majors; prior retail or food industry experience.
Obtain and maintain a valid pharmacy technician license where required by state.

Nice To Haves

For external candidates, a business major and prior retail or food industry experience are identified as relevant qualifications.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in overall store operations and assume responsibility for store activities when the Store Manager is absent.
Manage merchandising, store asset protection, sales, and profitability.
Lead team members, including recruitment, hiring, performance management, discipline, training, and development.
Engage customers and patients, resolve complaints, answer questions, and coach team members to improve customer service in the front end and pharmacy.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time-off approvals, scheduling conflicts, and staffing coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, operating statements, key performance indicators, and team input to identify opportunities, develop action plans, and monitor store performance.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, corrective action plans, and adherence to inventory procedures.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store; manage repairs and maintenance and respond to emergencies.
Ensure team members understand computer and technology systems and software, and support team-member safety and well-being, including effective use of the Security Operations Center.
Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Support pharmacy operations during busy periods, including serving as a pharmacy technician when necessary.
Mentor, coach, and train team members; manage performance, provide feedback and recognition, establish goals and expectations, and recommend discipline or termination when appropriate.
Acquire and retain talent, anticipate staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and develop future leaders.
Ensure required selection, recruitment, record-retention, and training procedures are followed.
Complete the Store Manager learning and development program and required courses, certifications, and assigned training; maintain an Individual Development Plan and seek feedback.
Obtain and maintain a valid pharmacy technician license as required by state.
Communicate regularly with team members, respond to questions or concerns, and assist the Store Manager in planning and communicating company and store strategy.
Complete special assignments and other tasks as assigned.