Emerging Store Manager

Walgreens•Columbia, SC

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company objectives. The role supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The Emerging Store Manager works an alternate schedule with minimal overlap with the Store Manager and assumes responsibility for store activities when the Store Manager is absent. The role is responsible for merchandising, protecting store assets, and improving sales and profitability. This position leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer experience, daily store operations, scheduling and coverage, cash management, inventory, store presentation and maintenance, safety, regulatory compliance, and execution of operational direction. It also analyzes business and performance data, develops action plans, supports sales growth, and may assist in the Pharmacy, including serving as a pharmacy technician when necessary. The role includes completing Store Manager learning and development requirements, maintaining an Individual Development Plan, and obtaining and maintaining a valid pharmacy technician license when required by state. The Emerging Store Manager communicates regularly with team members and assists the Store Manager with communicating company and store strategy. Candidates must be willing to work a flexible schedule, accept promotion to a Store Manager position if offered (potentially requiring relocation), and transfer to other Walgreens retail locations within the hiring area.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. The supervisory experience does not require experience with direct reports.
Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Willingness to complete Store Manager learning and development requirements and other assigned training.
Ability to obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy operations.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables; work an alternate schedule with minimal overlap and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising, protect store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
Supervise store operations, assign and delegate daily work, manage shifts and schedule conflicts, approve time records and time off, and ensure adequate coverage.
Collaborate with external partners and support community outreach opportunities as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team input with the Store Manager to make fact-based decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, develop corrective action plans, and coach team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Keep the store interior and exterior clean and presentable, manage repairs and maintenance, and respond to emergencies.
Ensure team members know how to use computer and technology systems and software.
Promote team-member safety and well-being and effectively use the Security Operations Center.
Comply with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to meet business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and improve store performance.
Work with the Store Manager to identify sales opportunities and support store growth and initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, including discipline or termination when appropriate.
Set responsibilities, performance plans, goals, and expectations; observe performance, provide feedback, and recognize team members.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members through one-on-one discussions and group meetings, and respond to their questions and concerns.
Assist the Store Manager in planning and communicating company and store strategy.