Emerging Store Manager

Walgreens•Tukwila, WA

1d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store’s front end, and makes recommendations about overall Pharmacy and Retail Store operations. The role supports the Store Manager in operating the store and achieving company deliverables, works an alternate schedule with minimal overlap with the Store Manager, and assumes responsibility for store activities when the Store Manager is absent. The position helps ensure proper merchandising and protection of store assets while improving sales and profitability. The role leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer service, daily store operations, scheduling and coverage, cash management and bookkeeping, inventory, merchandising, maintenance, safety, compliance, and technology readiness. The Emerging Store Manager also analyzes business and performance data, creates action plans, supports sales and store growth initiatives, and assists Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The position requires completion of the Store Manager learning and development program and assigned training. The employee must obtain and maintain a valid pharmacy technician license when required by state law. The role requires schedule flexibility, including extended days, evenings, and weekends, and willingness to accept a Store Manager promotion if offered, potentially requiring relocation. The salary range is $47,000–$72,000; the offer depends on factors including geography, skills, education, and experience.

Requirements

Bachelor’s degree with a solid academic record in any major, OR satisfactory completion of a Walgreens Community Internship Program, OR a high school diploma/GED and two years of supervisory experience; supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date for individuals placed in the ESM role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.
Obtain and maintain a valid pharmacy technician license when required by state law.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations regarding Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume store responsibilities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead and manage team members, including recruitment, hiring, performance management, discipline, training, coaching, and career development.
Engage customers and patients, resolve complaints, answer questions, model customer service best practices, and improve customer service metrics.
Monitor customer service and provide coaching, training, and improvement plans for the front end and pharmacy.
Assign daily activities and delegate tasks; manage opening, closing, and shift changes; approve time records and time off; and resolve scheduling conflicts to ensure coverage.
Collaborate with external partners, support community outreach opportunities, and serve as a resource for the Pharmacy Operations Manager.
Use data, analysis, and team member input to support fact-based decisions, follow up, and monitor impact.
Supervise store cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends; develop corrective action plans; and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand the store’s computer and technology systems and software.
Promote team member safety and well-being, including effective use of the Security Operations Center.
Comply with company policies, procedures, and applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Manage team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, recognizing contributions, and developing performance plans.
Build talent pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure required selection, recruitment, record-retention, and training procedures are followed.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete Store Manager learning and development, required courses, certifications, and assigned training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license as required by state law.
Communicate regularly with team members through one-on-one discussions and group meetings, and respond to their questions and concerns.
Assist the Store Manager with planning and communicating company and store strategy.